As an organisation, MDA is people focused and as such adopts a culture of support for those who may not be satisfied with the way MDA conducts its business.  No one likes to be subjected to complaint. It must be appreciated that an organisation like MDA needs this input be it formal or informal which enables self analysis to improve the way we do business.

This policy document seeks to establish a process for review and resolution of perceived issues.

I invite your participation in the MDA Grievance Process and like all other aspects of MDA, your input assists MDA to better serve the community.

Click here to view the MD Grievance Policy Summary

Click here to view the complete MD’s Grievance Policy in PDF format. (subject to revision)